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Overview

This Privacy Policy describes how we collect, use, and share your personal information when you purchase or access our digital products, memberships, or courses. It applies to all personal data collected during checkout and through any messaging or email communications associated with your purchase.

Information we collect

When you purchase or access digital products, we collect information such as your name, email address, billing details, and any other details necessary to deliver your access credentials.

If you join our email or SMS list, we also collect your contact information and communication preferences. We may use cookies or similar technologies to track engagement or personalize your experience.

How we use your information

We use your information to:

• Process transactions and deliver access to your digital content.


• Communicate order confirmations, receipts, and access instructions.


• Provide customer support or technical assistance.


• Send updates, promotional offers, or educational materials (if you’ve opted in).


• Analyze usage and improve our digital experience.

We do not sell your data or share it with unrelated third parties.

How we share your information

We may share information with trusted third parties who help us operate our business, such as:

• 
  Payment processors
  to securely handle transactions.


• 
  Email and messaging providers
  to send notifications and updates.


• 
  

  Hosting or platform providers
  to deliver your digital content.

  
  

  
  We may also share information if required by law or to prevent fraud, abuse, or illegal activity.

  
  

Your choices and controls

You may opt out of marketing messages at any time by replying STOP to a text message or by clicking “unsubscribe” in an email.

We may still send essential transactional emails related to your purchase, such as access or billing confirmations.

Data retention and security

We retain personal information only as long as necessary to deliver your digital products, comply with our legal obligations, and resolve disputes.

We maintain reasonable safeguards to protect your data against unauthorized access or misuse.

California and other privacy rights

Residents of California and other jurisdictions with data protection laws may request access, correction, or deletion of their personal information by contacting us at
triinu@creativepuddles.com.

Updates to this policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page. Continued use of our services after updates constitutes your acceptance of the revised terms.

Contact

For questions about this Privacy Policy or how we handle your information, please reach out to
triinu@creativepuddles.com.

Overview

This website and its related services are operated by
Creative Puddles. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read them carefully before using the site. If you do not agree, you may not access or use our services. We may update these Terms periodically, and the most current version will always be available on this page.

1. Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province. You may not use our products for any unlawful purpose or violate any laws in your jurisdiction.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your non-payment data may be transferred unencrypted across networks, while payment data is always encrypted. You agree not to copy, resell, or exploit any portion of the site or services without our written permission.

3. Accuracy of information

We are not responsible if information made available on this site is not accurate, complete, or current. Product descriptions and prices are subject to change without notice. Any reliance on site material is at your own risk.

4. Modifications to products or prices

Prices and availability of our products may change without notice. We reserve the right to modify or discontinue any product or service at any time.

5. Products and services

Certain products may be available exclusively online and may have limited quantities. Colors and packaging may vary slightly due to display differences.

We reserve the right to limit quantities or restrict sales on a case-by-case basis. All descriptions and pricing are subject to change without notice. We do not guarantee that any product will meet your specific expectations.

6. Order accuracy and account information

We may limit or cancel orders placed per person, household, or account if they appear fraudulent or excessive. You agree to provide current, complete, and accurate billing and shipping information so we can process your order and contact you if necessary.

7. Shipping and delivery

Orders are shipped to the address you provide at checkout. Delivery times are estimates and not guarantees. Risk of loss transfers to you upon carrier delivery confirmation. For delivery issues, contact
triinu@creativepuddles.com
within 3 business days of the recorded delivery date.

8. Returns and exchanges

We want you to love your purchase. Please refer to our Return Policy for eligibility and timing.

Consumable products (such as food, beverages, or perishable items) may not be returnable once opened, unless damaged or defective upon arrival.

9. Personal information

Your submission of personal data is governed by our Privacy Policy.

10. Errors and omissions

We reserve the right to correct any typographical errors, inaccuracies, or omissions (including pricing, descriptions, or availability) and to cancel or update orders if needed.

11. Prohibited uses

You may not use our products or services for: (a) for unlawful purposes; (b) to violate laws or rights of others; (c) to transmit malware or harmful code; (d) to interfere with security features; or (e) to harass or discriminate against others.

Violations may result in termination of access.

12. Disclaimer of warranties; Limitation of liability

Except as required by law, our products and services are provided “as is” and “as available,” without warranties of any kind. We make no representations about uninterrupted or error-free operation.

In no event shall
Creative Puddles or its affiliates be liable for indirect, incidental, or consequential damages (including lost profits or data). Our total liability will not exceed the amount you paid for the product at issue.

13. Indemnification

You agree to indemnify and hold
Creative Puddles and its affiliates harmless from any claims, damages, or expenses arising out of your breach of these Terms or violation of any law or third-party rights.

14. Governing law

These Terms are governed by the laws of
United Kingdom of Great Britain and Northern Ireland, without regard to conflict of law rules.

15. Changes to these terms

You can review the latest version of these Terms at any time on this page. We reserve the right to update or replace portions of them by posting updates here. Continued use of our services after updates constitutes acceptance.

16. Contact information

Questions about these Terms should be sent to
triinu@creativepuddles.com.

15-day refund policy

We want you to be completely satisfied with your purchase. If you experience an issue accessing or using the product that we’re unable to resolve, you may request a refund within 15 days of your purchase.

Eligibility for refunds

• Refunds are only granted if a technical issue prevents access or use of the product and our support team cannot resolve it.


• You must contact us within 7 days of purchase and provide proof of the issue (e.g., screenshot or error message).

Non-refundable conditions

• If the digital product has been accessed, downloaded, or used successfully.


• If the issue was caused by incorrect usage or unsupported devices.


• If the refund request is made after 15 days from purchase.

Before issuing a refund, our team will attempt to resolve any technical problem. Most issues can be fixed quickly.

To request support or a refund, contact us at
triinu@creativepuddles.com
with your order number and a brief description of the issue.